A. The easiest way to make a reservation is through our official LINE account. We also accept reservations via Zalo. Please note that responses may take some time during treatment hours. Thank you for your understanding.

A. We accept cash, bank transfer, and major credit cards, including Visa and Mastercard.

A. HAKU is located on the 7th floor of LOTTE Hotel Hanoi.Please enter through the hotel entrance and take the elevator directly to the 7th floor. We are located next to the fitness center, inside AUDREY NAIL.If you have any difficulty finding us, please feel free to contact us via LINE or Zalo.

A.Children are welcome as long as they can wait quietly in the salon.Please note that children are not permitted in the treatment room during hair removal treatments, as the treatment light may affect their eyes.Thank you for your understanding.

A. Yes. All of our treatments are available for men, and we welcome many male clients at HAKU.

A.  Not at all. During your consultation, we will assess your skin condition and concerns, then recommend the treatment that best suits your needs.

A. Certain treatments, including machine-based treatments and herbal steaming, are not available during pregnancy.If you are in a stable stage of pregnancy and feeling well, facial treatments and eyelash services may be available depending on your condition. Please contact us in advance for a consultation.

A. Most treatments are available from approximately one month after childbirth, depending on your recovery and overall condition.During breastfeeding, machine-based treatments are generally not recommended. We recommend waiting until approximately one month after weaning before receiving these treatments.If you are unsure which treatments are suitable for you, please feel free to contact us for a consultation.

A. Home care products can be purchased directly at our Hanoi salon, and domestic shipping is available within Vietnam.For customers in Japan, selected products are also available through the INCELLDERM Japan Official Online Store.INCELLDERM Japan Official Store:https://x.bmd.jp/70/5142/12/14052A referral ID is required when making a purchase.Referral ID: HAKU Beauty

A. The latest treatment menu, promotions, and salon updates are available on our official LINE account and Instagram. Instagram:@haku.beauty.hanoihttps://www.instagram.com/haku.beauty.hanoiFor the most up-to-date information, please follow us on Instagram or contact us via LINE.